Posts in category Mobile CRM


Mobile CRM

Nimble Mobile CRM Gets Desktop Browser Features

Nimble has released Nimble Mobile CRM 3.0, its contact and pipeline manager for mobile sales teams and professionals. Nimble Mobile CRM 3.0 unifies contacts from mobile, cloud-based and desktop records into one comprehensive relationship manager that surfaces the histories of conversations and provides social context. It is available for iOS now. An Android version will be released this spring.

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Mobile CRM

AI-Powered Mobile Chatbots Promise More Efficient Customer Service

Helpshift’s new Web Chat application uses AI to help companies release scalable chatbots that can automate customer service through real-time interactions. The new AI-based tool, released last week, will boost Helpshift customers’ ability to provide enterprise-grade support to their customers, according to Helpshift, which specializes in customer support for the gaming industry.

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Mobile CRM

Survey: In-App Customer Support Is a Winner

Consumers want mobile apps with good in-app customer support, suggest results of a recent survey. Radius Global Market Research conducted the online poll of adults in the United States this spring. Among the survey’s findings: Eighty-nine percent of respondents said they would recommend an app if a customer support agent proactively contacted them while they were experiencing problems.

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